Terms & Conditions

HesabPay Terms and Conditions
Effective Date: 12/1/2024

These Terms and Conditions (the “Agreement”) govern your use of the HesabPay mobile application, website, services, and any associated features or functionalities (collectively referred to as the “Services”). By creating an account, accessing, or using HesabPay, you agree to be bound by this Agreement. If you do not agree to these terms, you may not use HesabPay.

1. Account Creation and Usage
1.1 Instant Account Creation
You can create a HesabPay account instantly using your mobile phone number. By registering, you confirm that the phone number belongs to you, is valid, and may be used for verification purposes.

1.2 Services Provided
HesabPay account holders can avail themselves of services including, but not limited to:
• Sending and receiving money from linked bank accounts.
• Making purchases at registered merchant stores using payment cards.
• Withdrawing cash from registered HesabPay agents using payment cards.
• Disbursing salaries to employees or contractors.
• Transferring funds to friends and family worldwide through HesabPay accounts, bank accounts, or other money accounts, including cash-out agents.
• Utilizing third-party services, such as hotel and flight bookings, or purchasing gift cards (subject to those third parties’ terms).

1.3 Linking and Unlinking Payment Cards
Users may link their bank accounts via payment cards and/or login credentials, provided the cards/accounts have at least 30 days of validity remaining. You can unlink payment cards via the account settings. However, HesabPay retains transaction records for compliance and security purposes.

2. Features and Services
2.1 Ask HesabPay
The “Ask HesabPay” feature, powered by ChatGPT, allows users to seek assistance or ask questions. By using this feature, you consent to the sharing of your input data with the AI system for processing. You acknowledge that HesabPay may analyze and retain this data for quality and service improvement purposes.

2.2 Statements and Reports
Users can access and download transaction statements and receive notifications for processed transactions. Detailed activity breakdowns are available within the app. HesabPay does not charge fees for accessing statements or reports.

2.3 Adding Balance
HesabPay functions as a custodial wallet service that holds user funds at a 1:1 ratio in the banking system. HesabPay does not invest, transfer, or use your funds under any circumstances without your explicit consent. Funds can be withdrawn at any time.

2.4 Third-Party Services
HesabPay facilitates access to third-party services, where users can engage in activities such as hotel bookings, flight bookings, and gift card purchases. Users should be aware that these services are governed by their respective terms and conditions.
Example: For flight bookings, users are encouraged to review Duffel’s Terms and Conditions. HesabPay disclaims any responsibility for issues arising from third-party services and emphasizes the importance of reviewing third-party policies before proceeding.

2.5 Salary or Bulk Disbursements
HesabPay users can disburse salaries or make bulk payments through the web version of the platform. Users are solely responsible for ensuring that all recipient details are accurate prior to proceeding with payments. Once initiated, payments are non-refundable.

2.6 Merchant Payments and Mobile POS (mPOS)
Users can facilitate payments to merchants via QR code scanning or payment cards. Eligible merchants may use HesabPay’s mPOS devices to accept payments from various card providers, including Visa, Mastercard, and American Express.

3. Transfers and Receiving Payments
3.1 Transfer Money
Users can transfer funds to other users via HesabPay accounts, bank accounts, or cash-out agents. Certain limits on transaction amounts or quantities may apply, subject to jurisdictional regulations and selected payment channels.

3.2 Receiving Payments
Payments received are automatically credited to linked accounts. For any discrepancies involving payments, users must contact the sender or their respective banks for resolution.

3.3 Payment Cancellation
Payments made are final and cannot be canceled or reversed under normal circumstances. Users are strongly encouraged to double-check recipient details before confirming transactions to avoid errors.

3.4 Refund and Reversal Policy

1. Refunds for HesabPay Transactions:
   – If your transaction is processed through HesabPay (e.g., peer-to-peer transfer) and the funds have not been consumed or withdrawn by the recipient, our team will make reasonable efforts to initiate a manual refund or reversal.
   – In cases where a transaction fails but the amount is deducted from your account, our team will verify the failure and issue a refund promptly once confirmed.
2.  Refunds for Third-Party Services:
   – If you pay for a third-party service (e.g., flight booking, hotel booking, top-up, or gift card purchase), the refund is governed by that service provider’s terms and conditions. HesabPay will assist in coordinating the refund where possible but cannot guarantee outcomes that are subject to the provider’s policies.

4. Fees and Maintenance Charges
4.1 Monthly Maintenance Charges
• Active Accounts: 15 Points will be deducted monthly.
• Inactive Accounts: AFN 15 will be deducted monthly.
HesabPay reserves the right to adjust maintenance fees with reasonable notice provided to users.

4.2 Auto-Renewal
All service packages renew automatically at the end of each billing cycle. Users can cancel auto-renewal via the app before the start of the subsequent cycle. Refunds for auto-renewal charges will be granted only under exceptional circumstances.

5. Security and Authentication
5.1 Identity Verification
HesabPay may require users to authenticate their identity using government-issued identification documents (e.g., national ID or passport). Failure to provide requested documentation may result in account suspension or termination.

5.2 Fraud Prevention
Suspicious activities, including fraud, embezzlement, or other illegal actions, will be referred to the appropriate authorities. Users are advised to verify all communications purporting to be from HesabPay and to be cautious of potential spoofing attempts or phishing scams.

6. Intellectual Property
All intellectual property associated with HesabPay, including the application, website, text, graphics, and logos, are owned by Zinzir Ltd. Users are granted a limited, non-transferable license for personal, authorized use. Any unauthorized use, reproduction, or modification of HesabPay’s intellectual property is strictly prohibited.

7. Termination
HesabPay reserves the right to terminate user accounts for the following reasons:
• Engaging in fraudulent or illegal activities.
• Violations of this Agreement’s terms and conditions.
• Using an unregistered phone number for account creation.
• Complying with court or government orders mandating termination.

8. Limitation of Liability
HesabPay’s liability is strictly limited to the Services provided. HesabPay shall not be held liable for:
• Loss of funds due to user error.
• Issues arising from the use of third-party services.
• Loss of encrypted data or information processed through third-party providers.

9. Governing Law and Dispute Resolution
9.1 Governing Law
This Agreement shall be governed by the laws of the State of Delaware, United States.

9.2 Dispute Resolution
In the event of disputes, parties agree to first attempt to resolve them through negotiations or mediation in Delaware, U.S., prior to pursuing litigation.

10. Amendments
HesabPay reserves the right to amend this Agreement at its sole discretion. Users will be notified of any changes, which will take effect upon the next usage of the HesabPay Services.

11.Identity Authentication

HesabPay reserves the right to ask its users at any time and for any reason to authenticate their identity. The users will be asked to submit a government issued document (government ID and passport for individual and business license for business) to authenticate their identity; failing to do so may lead to termination of the user agreement and closure of their accounts.

In the case of any potential fraud, embezzlement, or suspicious activity, HesabPay will refer the user to the jurisdiction’s authorities for appropriate legal action.

All users are warranted to be careful regarding account spoofing. If HesabPay requires any documents form the users, it will send such requests through an email or HesabPay notification system, and users may only submit the documents electronically through the HesabPay online Portal.

By using HesabPay, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.

For any inquiries or concerns regarding this Agreement, please contact our support team at 580.